Sketch Maverick Etsy Shop Info

Visit this page for updated information regarding purchases made from our Etsy shop

Last Updated: 07/07/2020

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Please allow 4-6 weeks for processing for the following reasons:
✔ You must upload clear, high quality photo(s) of beloved pet via Etsy conversation after payment
✔ Process cannot continue until payment has been completed on Etsy
✔ Multiple conversations between you and me will take place regarding questions you and I may have
✔ Final proof will not be sent to my printing partner until you give approval (you get up to 3 changes)
✔ If you choose digital, you will receive it via Etsy conversation or your email in 7 business days or less
✔ Physical prints, mugs, blankets and other products will be shipped by a separate printing facility

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DELIVERY
✔ For the Christmas holidays, cutoff is November 30 for US deliveries. I will continue to take orders past that date but US deliveries may not make it before Christmas.
✔ My printing partner will not deliver to certain countries due to USPS restrictions you can see here.
✔ Digital files, if chosen, will be available via Etsy conversation or your email in 7 business days or less.
✔ Please give 4-6 weeks for processing, producing, and shipment of this customized item as it is added to the printer’s queue in the order it is received and shipped directly from them.
✔ Keep in mind, I don’t have control over unforeseen weather conditions which may delay shipment and delivery.

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REFUND, CANCELLATION, & RETURN POLICY
✔ Due to the highly customized nature of the end product, refunds, cancellations and returns are not available.
✔ Take the time to make sure that you choose the photos and customization you want prior to making a payment.
✔ Please contact me via Etsy conversation with a corresponding photo if the product you received was printed in error or damaged during transit.

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BUYERS PLEASE NOTE:
✔ Read all shop policies and any available FAQs before purchasing.
✔ Colors may vary between monitors and printers.

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If you have any questions, comments, or suggestions, we would love to hear from you!