Midnight Basics Etsy Shop Info
Visit this page for updated information regarding purchases made from our Etsy shop
Last Updated: 07/07/2020
RETURNS, EXCHANGES, REFUNDS
✔ We don’t accept returned products and, due to the one-off and highly personalized nature of such products, our printing facility partners do not maintain stock to exchange items.
✔ Refunds may be given on a case-by case basis.
✔ While we want every order to be perfect, unfortunately mistakes can sometimes happen. Please tell us if there is a manufacturing mistake during printing or an item is damaged during shipping.
✔ In your Etsy account, please send us a photo of the damaged product, a description of the issue, and the order number via Etsy chat. We’ll issue a reprint and ship a new product at no cost to you. Please note that all complaints regarding product quality should be reported within 30 days of purchase.
✔ If your order appears lost in transit based on tracking information, we will reprint and reship a new order at no charge to you. The reprint will be issued using the original shipping address and the shipping method.
✔ Delivery issues should be reported within 2 months of purchase.
LOST INTERNATIONAL PACKAGES
✔ International deliveries are usually completed within 3-4 weeks after items are processed. However, such deliveries do not provide consistent tracking updates, and this may cause a shipment to appear stalled on the delivery route. Other factors that may extend the delivery window:
- The package is handled by multiple carriers, including handoff off to local post offices
- Local customs department processing times vary depending on the country and declared value
- Carrier work stoppages, like strikes
- Inclement weather along the delivery route
Due to these variables, we cannot provide a guaranteed delivery date for international deliveries.
Please contact us on Etsy if there are issues regarding your international package.
STOLEN OR MISSING PACKAGES
✔ If the tracking information for an order shows the package was delivered, a reprint or refund may be on a case-by-case basis.
✔ Please give 2-3 weeks for processing, producing, and shipment of this item as it is added to the printer’s queue in the order it is received.
BUYERS PLEASE NOTE:
✔ Read all shop policies and any available FAQs before purchasing.
✔ Colors may vary between monitors and printers.
If you have any questions, comments, or suggestions, we would love to hear from you!